Front Office program consist of eight main features, such as Sales & Marketing, Reservation, Banquet, Registration, Front Office Cashier, Night Audit, Housekeeping, and Maintenance.

Sales & Marketing

Sales account provides a facility to store contract rate agreement between hotel and the third parties. The parties might be travel agent, company or other business group. Contract rate information is useful for marketing department and other department such as reservation, registration, front office cashier and credit. We are able to up date every contract that has been out of date according the newest contract. Package program provide a facility to make various packages such as new year package, honeymoon package, and so on. This facility is very help full for package system market oriented hotel.

Reservation

This system handles various reservations (individual or group). Every individual reservation can be shared for more than one guest / person. Regular guest reservation would be easier if we used the data from guest history file. Overbooked problem would be controlled by this system automatically. The system will show warning message when the reservation over book. Forecasting and room available facility help management to anticipate all guests booking at the future.

Banquet

This program is used to make lists about all the event type and also the room type that is provided by the hotel. The employee can make reservation of banquet and see the availability of the room.

Registration

The system is designed to fit all activities in front desk such as fast check-in and check-out display room ready status, display room available, transfer room to room, or handle group check-in. If guest account data contains charge code that request system to split the bills, the system will make multiple folios at guest check-in and post the charge to the right folio automatically. The system is available to produce various report types that support such as statistic report which is used for analyzing process, room rate structure production,market segment by source of business,country of residence, and so on.

Front Office Cashier

Every cashier has his or her own password to get into the system. At the end of the shift a cashier activity report will be produced that show all activities during that shift. Cashiers are able to check all transaction during their shift and balanced its process with the cash.  This system links with point of sale, so the late charge problems would be minimize. For the members as a group, all charge transaction are going to be posted to the master folio directly and for the guest that use voucher ; the system would allocate a charge to the travel agent charge or personal charge. Checking out process is available to be done by several types of settlement (multi settlement methods) vastly City ledger and credit card payment data would be shown at account receivable (credit).

Night Audit

At night audit process, users no need to stop their activities ; all transactions would be posted directly according to the transaction date. Balance process can be done easily and vastly. All transaction on that day would be shown, completely and easy to be checked. Summary of all transaction could be viewed in d-card report and their statistics would be recorded on daily statistics report. All data from night audit process could be transferred to account receivable and general ledger according to the type of transaction. Report generator facility makes the users themselves available to prepare daily report format follows hotel needs. In this report, all of hotel revenue could be shown (room revenue, food and beverage revenue, and so on).

Housekeeping

Housekeeping is able to know each room status from all of the hotel rooms. Vacant dirty room (after the guest checked out by front office) would display at computer in housekeeping. So that, the housekeeping officer could inform room boy which rooms should be cleaned. The up-dating vacant ready room, which is done by housekeeping, would display at front office automatically. So the front desk officer is able to decide an appropriate room to sell. This system also provides room discrepancy report that informs the discrepancy between rooms statuses reported by front office and housekeeping, so the right decision could be made. The system files about loss and found report. Guest’s belongings, which are found by the hotel officer at the hotel area, can be filled in this system and so this system provides as facility to store the claim by the owner of the goods.

Maintenance

Maintenance is related to activities undertaken in case of damage to the items listed in the hotel. This menu also shows a list of maintenance requests, whether the requests are not addressed yet, are being addressed, or already handled.

+ Introduction

Front Office program consist of eight main features, such as Sales & Marketing, Reservation, Banquet, Registration, Front Office Cashier, Night Audit, Housekeeping, and Maintenance.

+ Sales & Marketing

Sales & Marketing

Sales account provides a facility to store contract rate agreement between hotel and the third parties. The parties might be travel agent, company or other business group. Contract rate information is useful for marketing department and other department such as reservation, registration, front office cashier and credit. We are able to up date every contract that has been out of date according the newest contract. Package program provide a facility to make various packages such as new year package, honeymoon package, and so on. This facility is very help full for package system market oriented hotel.

+ Reservation

Reservation

This system handles various reservations (individual or group). Every individual reservation can be shared for more than one guest / person. Regular guest reservation would be easier if we used the data from guest history file. Overbooked problem would be controlled by this system automatically. The system will show warning message when the reservation over book. Forecasting and room available facility help management to anticipate all guests booking at the future.

+ Banquet

Banquet

This program is used to make lists about all the event type and also the room type that is provided by the hotel. The employee can make reservation of banquet and see the availability of the room.

+ Registration

Registration

The system is designed to fit all activities in front desk such as fast check-in and check-out display room ready status, display room available, transfer room to room, or handle group check-in. If guest account data contains charge code that request system to split the bills, the system will make multiple folios at guest check-in and post the charge to the right folio automatically. The system is available to produce various report types that support such as statistic report which is used for analyzing process, room rate structure production,market segment by source of business,country of residence, and so on.

+ Front Office Cashier

Front Office Cashier

Every cashier has his or her own password to get into the system. At the end of the shift a cashier activity report will be produced that show all activities during that shift. Cashiers are able to check all transaction during their shift and balanced its process with the cash.  This system links with point of sale, so the late charge problems would be minimize. For the members as a group, all charge transaction are going to be posted to the master folio directly and for the guest that use voucher ; the system would allocate a charge to the travel agent charge or personal charge. Checking out process is available to be done by several types of settlement (multi settlement methods) vastly City ledger and credit card payment data would be shown at account receivable (credit).

+ Night Audit

Night Audit

At night audit process, users no need to stop their activities ; all transactions would be posted directly according to the transaction date. Balance process can be done easily and vastly. All transaction on that day would be shown, completely and easy to be checked. Summary of all transaction could be viewed in d-card report and their statistics would be recorded on daily statistics report. All data from night audit process could be transferred to account receivable and general ledger according to the type of transaction. Report generator facility makes the users themselves available to prepare daily report format follows hotel needs. In this report, all of hotel revenue could be shown (room revenue, food and beverage revenue, and so on).

+ Housekeeping

Housekeeping

Housekeeping is able to know each room status from all of the hotel rooms. Vacant dirty room (after the guest checked out by front office) would display at computer in housekeeping. So that, the housekeeping officer could inform room boy which rooms should be cleaned. The up-dating vacant ready room, which is done by housekeeping, would display at front office automatically. So the front desk officer is able to decide an appropriate room to sell. This system also provides room discrepancy report that informs the discrepancy between rooms statuses reported by front office and housekeeping, so the right decision could be made. The system files about loss and found report. Guest’s belongings, which are found by the hotel officer at the hotel area, can be filled in this system and so this system provides as facility to store the claim by the owner of the goods.

+ Maintenance

Maintenance

Maintenance is related to activities undertaken in case of damage to the items listed in the hotel. This menu also shows a list of maintenance requests, whether the requests are not addressed yet, are being addressed, or already handled.